Shipping and Retruns Policy

Returns & Refund Policy – All In Brand Ltd

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At All In Brand Ltd, customer satisfaction is at the heart of everything we do. We are committed to delivering high-quality products and a reliable service experience. Every order is carefully triple-checked before leaving our premises to ensure you receive the correct items in perfect condition.

All orders are shipped through Royal Mail services, with customers able to select the delivery option that best suits their needs:

·        Second Class – affordable, standard delivery

·        First Class – quicker delivery option

·        Next Day Delivery – priority service for urgent orders

Please note that postage charges are applied to all orders and vary depending on the option selected at checkout.

Returns

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Because of the nature of our clothing products, we are unable to accept returns for items that have been damaged, worn, or altered by the customer. We encourage all customers to carefully review size guides, product descriptions, and images before making a purchase to ensure the right choice is made.

We cannot process returns for reasons of general wear and tear, accidental damage caused after delivery, or dissatisfaction due to misuse of the product.

Damaged or Faulty Items

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While we make every effort to ensure your order arrives in perfect condition, we understand that damage may occasionally occur during delivery. If your order arrives damaged, we will arrange a replacement item free of charge.

To help us process your request, please follow these steps:

1.     Contact us within 7 calendar days of receiving your parcel.

2.     Provide clear photographs of the packaging and the damaged item(s) so we can assess the issue.

3.     Share your order number and details with our customer service team.

Once we confirm the damage occurred during transit, a replacement will be dispatched promptly. In situations where the item is no longer in stock, we will issue a refund for the item value instead.

Refunds

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Refunds are only offered in specific circumstances:

·        When we are unable to replace a damaged or faulty item.

·        If an order is cancelled before dispatch (please contact us immediately if you wish to cancel).

Please note:

·        Postage charges are non-refundable unless the error was on our part.

·        Refunds will be processed back to your original payment method. Depending on your bank or card provider, this may take 3–10 working days to appear in your account.

Non-Returnable Items

The following items are not eligible for return or refund:

·        Items damaged through customer use, misuse, or neglect.

·        Items returned without contacting our team first.

·        Sale or clearance items, unless faulty upon arrival.

Exchanges

At this time, we do not offer direct exchanges. If you wish to order a different size, colour, or product, please place a new order through our website.

Contact Us

If you have any issues with your order or would like to discuss a return, refund, or replacement, please get in touch with us: